5654196
9781857390391
Libraries & information centers are entering a new age of accountability, where these institutions must now justify their existence. This new book covers total quality management practices, programs, customer care & more. It shows how to make these ideas work for you.St. Clair, Guy is the author of 'Total Quality Management in Information Services', published 1995 under ISBN 9781857390391 and ISBN 1857390393.
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