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9780814413333

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
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  • Comments: This hardback book has a tight spine. Book itself looks almost new. Dust jacket is in great condition with minor signs of wear. No writing. Great looking book! Smoke-free storage.

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  • ISBN-13: 9780814413333
  • ISBN: 0814413331
  • Publication Date: 2009
  • Publisher: Amacom

AUTHOR

Goodman, John A.

SUMMARY

Goodman, John A. is the author of 'Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits', published 2009 under ISBN 9780814413333 and ISBN 0814413331.

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