Service Quality Improvement The Customer Satisfaction Strategy for Health Care

A variety of tools_including self-tests, policy examples, worksheets, flow charts, skill-building modules for staff development, and sample tools for reward and recognition_demonstrate how to build and maintain an organizational culture of service quality improvement. The authors of this practical manual present the next important step in helping health care institutions align programs, departments, and cultural practices with their service mission.Leebov, Wendy is the author of 'Service Quality Improvement The Customer Satisfaction Strategy for Health Care' with ISBN 9781556481109 and ISBN 1556481101.