Service Level Agreement Framework for It and Technology on CD-ROM (12th Edition-2008)

Now every IT services professional can have effective SLAs! SERVICE LEVEL AGREEMENTS: A FRAMEWORK ON CD-ROM FOR IT AND TECHNOLOGY brings together all of the critical elements needed to build a Service Level Agreement, with extensive templates, examples and tools. It reflects the combined expertise and SLA development experience from over 50 man-years of consulting effort.SERVICE LEVEL AGREEMENTS: A FRAMEWORK ON CD-ROM FOR IT AND TECHNOLOGY brings together the critical elements needed to build a Service Level Agreement. The CD contains numerous examples of SLAs and OLAs, contracts and specifications as well as useful presentations and articles in .rtf, MS Word?, MS Excel? and MS PowerPoint? formats.Hiles, Andrew is the author of 'Service Level Agreement Framework for It and Technology on CD-ROM (12th Edition-2008)', published 2007 under ISBN 9781931332446 and ISBN 1931332444.