6605080
9781931332453
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SERVICE LEVEL AGREEMENTS: A FRAMEWORK ON CD-ROM FOR SERVICE BUSINESSES (2008 Edition) brings together the critical elements needed to build a Service Level Agreement. All you do is choose the plan elements you require, load them into a standard word processor, edit them to your specifications, and you're done!Hiles, Andrew is the author of 'Service Level Agreement Framework for Business Services on CD-ROM (2008 Edition)', published 2007 under ISBN 9781931332453 and ISBN 1931332452.
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