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3532194

9780870946592

Service America:doing Bus.in New Econ.

Service America:doing Bus.in New Econ.
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Product details

  • ISBN-13: 9780870946592
  • ISBN: 0870946595
  • Publisher: McGraw-Hill School Education Group

AUTHOR

Albrecht, Karl, Zemke, Ron

SUMMARY

This classic service primer shows how to make service quality an imperative in the organization & increase profits with customer loyalty.Albrecht, Karl is the author of 'Service America:doing Bus.in New Econ.' with ISBN 9780870946592 and ISBN 0870946595.

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