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Michael Sherwood-Smith was Head of the Department of Computer Science at University College Dublin. Jean-Loup Chappelet is a professor of public management and information systems at the Swiss Graduate School of Public Administration (IDHEAP) associated to the University of Lausanne, Switzerland.Chappelet, Jean-Loup is the author of 'Office Process Redesign Language Building E-Offices With People', published 2006 under ISBN 9780849393587 and ISBN 0849393582.
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