6247814
9781563273803
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Especially effective for analyzing and designing office, service, and technical processes, this CD-ROM on Metrics-based Process Mapping contains an Excel-based tool to electronically archive and distribute MBPMs, a custom toolbar, and an auto-calculation feature.Martin, Karen is the author of 'Metrics-Based Process Mapping Learning Package: An Excel-Based Solution', published 2008 under ISBN 9781563273803 and ISBN 1563273802.
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