1188691
9780412574009
Measuring Performance for Business Results
by Mohamed, Zairi
About this item
- Condition: New
- Provider: LightningBooks Contact
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Product details
- ISBN-13: 9780412574009
- ISBN: 0412574004
- Publisher: Springer
AUTHOR
SUMMARY
This book shows, through the use of case studies, how measuring company performance can improve bottom line results. Performance measurement plays a crucial role in Total Quality Management. Within the overall context of TQM, the book provides a framework for undertaking and measuring performance measurement and its impact on financial results. A variety of performance measures are covered, including benchmarking, a key measure of competitiveness.Mohamed, Zairi is the author of 'Measuring Performance for Business Results' with ISBN 9780412574009 and ISBN 0412574004.
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