4816312
9780814473078
Based on extensive research & featuring real life examples from companies known for inspiring lasting customer loyalty, 'The Kindness Revolution' explains how L.L. Bean, FedEx, Chick-fil-A & others deliver exceptional service by eliminating indifference & so fuel positive customer interactions.Horrell, Ed is the author of 'Kindness Revolution The Company-Wide Culture Shift That Inspires Phenomenal Customer Service', published 2006 under ISBN 9780814473078 and ISBN 0814473075.
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