Interactive Behaviour at Work

  Presenting comprehensive, updated coverage of theory, research and applications relevant to dealing with others at work, this new edition of Interactive Behaviour at Work (formerly Interpersonal Skills at Work ) bridges the important areas of personal, interpersonal and managerial skills and knowledge.   KEY FEATURES: This is the only text to provide comprehensive coverage of theory calling upon substantial research evidence - providing the student with an in-depth understanding of interactive behaviour at work that can be applied widely in the workplace. The author's practical approach - skill development supported with work-related exercises - allows the student to apply the theory in practice, for relevance in the real business world. Brings together topics that are necessary and relevant to a wide range of careers.   NEW TO THIS EDITION: A new chapter on Working across Cultures looks at working in relationships and groups alongside people from a different cultural background - providing vital insights for students working in an increasingly global environment. Increased coverage of key aspects of the work environment and their implications for interactive work behaviour - bringing the student completely up to date in these important areas. Extended discussion of the interpersonal aspects of computer communication technologies - providing vital insights into what is increasingly the medium of business. Greatly expanded European focus and examples - providing relevance for students as they enter the increasingly cross-cultural world of work.   This book will be ideal for Communications, Interpersonal Skills, and Organisational Behaviour courses at undergraduate, postgraduate and MBA level, especially on Business and Management programmes.       Maureen Guirdham is Honorary Fellow at the University of Westminster and an Adviser on international programmes for The Prince of Wales Business Leaders Forum. Formerly Director of the MBA programme at City University and head of the School of Business at Westminster University, in recent years she has worked extensively in Central Europe and Central Asia.Guirdham, Maureen is the author of 'Interactive Behaviour at Work', published 2002 under ISBN 9780273655909 and ISBN 0273655906.