Getting Disputes Resolved Designing Systems to Cut the Costs of Conflict

The renowned mediator William Ury and his coauthors offer tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. They explain how to diagnose and correct problems in an existing system as well as create and implement a new system where one does not exist. This four-phase process for working with disputants includes specific advice on involving the parties in diagnosing current problems, designing the system, and overcoming opposition to change.Ury, William L. is the author of 'Getting Disputes Resolved Designing Systems to Cut the Costs of Conflict', published 1988 under ISBN 9781555421250 and ISBN 1555421253.