5144159
9781428812406
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Never HIGHLIGHT a Book Again! Virtually all testable terms, concepts, persons, places, and events are included.look no further for study resources or reference material. Cram101 Textbook Outlines gives all of the outlines, highlights, notes, and practice-tests for your textbook. Only Cram101 is Textbook Specific. Cram101 is NOT the Textbook.Harris, Elaine K. is the author of 'Customer Service A Practical Approach', published 2006 under ISBN 9781428812406 and ISBN 1428812407.
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