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9781557532596

Customer Call Center Outback A Frontline Supervisor's Map to Sucess

Customer Call Center Outback A Frontline Supervisor's Map to Sucess
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Product details

  • ISBN-13: 9781557532596
  • ISBN: 1557532591
  • Publisher: Purdue University Press

AUTHOR

Trotter, Michael D.

SUMMARY

This is a support pack for supervisor's in call centres. Using a workbook format, its goal is to offer suggestions on how to solve the most frequently encountered problems for this group. It is based on research with 70 call/contact centre supervisors.Trotter, Michael D. is the author of 'Customer Call Center Outback A Frontline Supervisor's Map to Sucess' with ISBN 9781557532596 and ISBN 1557532591.

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