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9780820486529
Cathy Sargent Mester is Senior Lecturer in Speech Communication at Penn State Erie, The Behrend College. Rod L. Troester is Associate Professor of Speech Communication at Penn State Erie, The Behrend College.Troester, Rod is the author of 'Civility in Business and Professional Communication ', published 2007 under ISBN 9780820486529 and ISBN 0820486523.
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