Benchmarking Water Utility Customer Relations Best Practices

List Of Tables List Of Figures Foreword Acknowledgments Executive Summary Chapter 1: Introduction Chapter 2: Approach Chapter 3: Call Center Operations Chapter 4: Meter Reading Chapter 5: Billing, Payment, Credit And Collections Chapter 6: Meter Maintenance & Meter-Related Field Services Chapter 7: Improving Customer Satisfaction Chapter 8: Case Studies From Customer Service Leaders Abbreviations Appendix A: Website Forms And Menus [On Cd-Rom Packaged Only With The Printed Report.] Appendix B: Other Processes Associated With High Customer Satisfaction[On Cd-Rom Only With The Printed Report.]Patrick, Roger is the author of 'Benchmarking Water Utility Customer Relations Best Practices' with ISBN 9781583214268 and ISBN 1583214267.